Frequently asked questions
FAQ // Lessons
scheduling
If you don’t see a date or time you’d like available on the calendar please reach out. I am generally flexible and love to accommodate.
WHERE ARE YOU LOCATED?
We will be learning out of my home studio in the Mar Vista neighborhood of Los Angeles, CA. We are bordering Culver City and Venice.
Can I buy a lesson as a gift?
Yes, you can! Jewelry lessons make great gifts!
If you would like to buy a gift certificate please e-mail bianca@biancamoscatelli.com to arrange your purchase.
do you travel / cater to parties larger than four?
My home studio is perfect for private and semi- private lessons, but I’ve hosted up to four at a time (families or BFFs). If your party is larger than four and you would be able to host us, please reach out! bianca@biancamoscatelli.com
Cancellations
Rescheduling is allowed up to 72 hours prior to the start of your booking. If within 72 hours to our start time you may reach out and we’ll see what we can do!
materials and equipment
…will be provided in all lessons unless we’ve discussed something specific in advance.
safety
Please bring a mask and we'll wear them throughout the session. It’s a great thing for jewelry making as we will be kicking up some particles! Please also wear closed toe shoes and be able to tie your (if long) hair back.
FAQ // JEWELRY
can i commission a piece of jewelry?
I love working with clients to create something truly unique.
Please send your thoughts and Pinterest boards to : bianca@biancamoscatelli.com and I’ll get back to you ASAP!
shipping
All “READY TO SHIP” pieces will be on their way to you within 1-2 business days via First Class Mail.
All other jewelry is handmade to order so please allow 5-7 days for production.
RETURNS / EXCHANGES
If for any reason you’re unhappy with your piece I am happy to offer an exchange or store credit if returned within 30 days. The piece must be received back in its original condition.